Why can't I log in to the Libraries' resources? What should I do?
When I try to log into any library resources, such as databases, or I try to access articles I get an error message. I am able to log into my account in Drexel One.
Answer
If you experience issues accessing our online resources, the first step is to try using a different web browser or clearing your cookies and cache. This can often resolve the problem and if not, will at least rule it out as a cause and allow the Online Resources team to focus on other potential solutions.
To clear your cookies and cache in Chrome:
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In the ‘Settings’ menu, select ‘Privacy and Security.’
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Click on the option to ‘Clear Browsing Data.’
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Select ‘Cookies and other site data’ and ‘Cached images and files.’
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Click ‘Clear data.’
To clear your cookies and cache in Firefox:
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In the ‘Settings’ menu, select ‘Privacy and Security.’
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Under ‘Cookies and Site Data’ click ‘Clear Data…’
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Select ‘Cookies and Site Data’ and ‘Cached Web Content.’
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Click ‘Clear.’
We do not recommend Microsoft Edge or Apple Safari for use of library resources
Other possible reasons include a block on your account or an issue with what you are trying to access. Sometimes this can happen when access to a specific resource changes.
For further assistance. contact us at LibAssist@drexel.libanswers.com.
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